Support Center

How can we help you?

General Information

What is the SOLO burn amount? and WHY?
100% of the transaction fees generated through transfers and decentralized trading will be burned instantly by being sent to the gateway’s issuing address (...
Mon, 10 Aug, 2020 at 9:38 AM
Why am I getting the error “Wrong Password” when trying to send funds?
You need to enter your wallet password to make each transaction. Please, write down the password and store it in a safe place.
Mon, 10 Aug, 2020 at 10:20 AM
I’m receiving an error message when trying to transfer funds: “Transfer failed. Please make sure you entered the correct password.”
Please be advised that PIN and the SOLO wallet password are completely different passwords, wallet password is the one you set up prior to wallet creat...
Sat, 18 Jul, 2020 at 6:34 PM
What if I lost my wallet password?
Please be advised that if you lost your wallet password, you can recover your wallet with your 12-word backup phrase – also known as the mnemonic phrase or ...
Mon, 10 Aug, 2020 at 10:20 AM
What if I lose my 12-word phrase?
If you lose your phrase and are unable to enter the wallet with your password, then your access to your funds is lost. Please make sure that your mnemon...
Mon, 10 Aug, 2020 at 10:10 AM
How to contact the Sologenic customer support team if I need assistance?
For Support queries and concerns, kindly send us an email at and our team will assist you from there.
Mon, 10 Aug, 2020 at 9:39 AM