Support Center

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Basic questions

What are the Trading fees at CoinField?
We currently charge¹ a small % flat trading fee, which the same is charged per each buy or sell orders.  Please check our page Trading fees for more inform...
Mon, 15 Oct, 2018 at 3:31 PM
How can I cancel¹ a trade order?
You can only cancel an order if the same was placed in the advanced trading platform as "Limit Price" and while it's still not processed/fulf...
Mon, 4 Feb, 2019 at 1:23 PM
How many confirmations are required for the funds from a transaction to be available in my wallet?
None. As cryptocurrencies run through Blockchain system, those confirmations can vary per type of crypto, type of transaction (withdrawal & deposit)...
Mon, 15 Oct, 2018 at 3:37 PM
What are the differences between Quick Trade and Advanced Trading option?
Advanced trading is usually for users that would like to buy and sell cryptocurrencies with a price limit (stipulate a price) instead of market price (cu...
Thu, 31 Jan, 2019 at 9:19 AM
When I am trading, is the platform sending actual cryptos to process the request, or is it part of CoinField's server/database?
As an exchange, we use a centralized ledger to know how much assets each customer holds. This ledger is within CoinField’s servers; therefore, all transacti...
Tue, 4 Dec, 2018 at 4:34 PM
What are the Fiat and Crypto currencies pairs that CoinField currently offer?
We currently offer Fiat currencies, such as US Dollar (USD), British pound sterling (GBP), Euro (EUR), Japanese Yen (JPY) and United Arab Emirate Dirham (AE...
Mon, 15 Oct, 2018 at 3:36 PM
What does it mean "Pending orders" showing on my wallet?
Bellow each wallet's name, it shows "Pending orders 0.00CAD". This information means that whenever you set a trade or execute a withdrawal ...
Mon, 15 Oct, 2018 at 3:36 PM
What is a destination¹ tag?
Destination tag is a numerous digit figure which is unique to each individual's XRP wallet, usually used following Ripple (XRP) addresses for deposits ...
Mon, 15 Oct, 2018 at 3:36 PM
How can I check the number of confirmations for my deposit or check my transaction status in the blockchain? (need to add for other cryptos)
For the number of confirmation, you can check by going to your Dashboard >> History >> Deposit History. You can also see, for any cryptocurr...
Tue, 4 Dec, 2018 at 4:33 PM
Can I withdraw¹ my cryptocurrency directly to my bank account or do I need to trade it first?
No. At Coinfield, we do not provide any crypto withdraw to Financial Institution as well any Fiat conversion service between fiat currencies available as fi...
Mon, 15 Oct, 2018 at 3:35 PM