Support Center

How can we help you?

Basic issues

Does your market page work with firefox, and other browsers?
Yes. You should be able to use any regular browser, but we can’t guarantee the efficiency regarding the functionality of our platform.  We do suggest our c...
Thu, 22 Aug, 2019 at 11:24 AM
Can’t log in with my phone? Why the captcha is not being verified?
Our website is mobile friendly, but this error might happen considering the difference in devices where captcha does the verification. Please, try usi...
Wed, 12 Sep, 2018 at 8:54 AM
Why my wallets are not available and why can't I trade?
When you create or sign up for an account, it takes a few minutes to verify your account before you can fund your wallet. In order to fund your account,...
Thu, 22 Aug, 2019 at 11:24 AM
Will my Crypto wallet address be continually changing?
No. All Crypto wallet addresses shown on your CoinField account are fixed and permanent. So your crypto addresses will remain constant. In this case...
Thu, 22 Aug, 2019 at 11:14 AM
How do I recover lost cryptocurrency deposits? Are there fees involved?
We have certain procedures and reasonable fees involved in recovering your lost assets or funds. The fees are payable only after the funds have been recover...
Mon, 27 Jan, 2020 at 3:15 PM