Support Center

How can we help you?

Basic Withdraw Questions

How can I cancel¹ a Fiat withdraw?
In case you want to cancel your fiat withdraw for any reason, please go to support tab >> select support ticket >> and where it says "What ...
Wed, 2 Jan, 2019 at 1:52 PM
What is the minimum amount I can request for cryptocurrency withdrawals?
The minimums for cryptocurrency withdrawals are considered per request as follows: BTC (BitCoin) – min 0.004 XRP (Ripple) – min 50 BCH (Bitcoin Cash) – ...
Thu, 22 Aug, 2019 at 12:26 PM
I can’t withdraw my cryptocurrency, as the request button shows inactive. What does this mean?
There are a few main reasons why this request button might be inactive: You didn't check the box "I agree" about terms and conditions for t...
Wed, 2 Jan, 2019 at 1:52 PM
How can I withdraw¹/ transfer cryptos to a different exchange from my CoinField account?
When you are sending your cryptos to another exchange’s wallet, you’ll need a destination address to send the cryptos to. The destination address in this ca...
Thu, 22 Aug, 2019 at 11:11 AM
Can I withdraw/deposit funds and send/receive to another personal bank account outside of my country of residency informed on CoinField profile?
No! This is against our policy. We only allow the funds to be transfer to your bank account in your country. The bank account holder's name must match ...
Wed, 2 Jan, 2019 at 1:52 PM
I withdrew my cryptos to a wrong destination address. Can I retrieve them?
Unfortunately not. Coinfield cannot reverse/retrieve transactions if cryptos were accidentally sent to a wrong destination address. The reason is that af...
Wed, 2 Jan, 2019 at 1:52 PM
Can I request a withdraw¹ from my CoinField account less than the required minimum amount?
Unfortunately not! Owing to the fact that the system was already programmed and minimum payment amount was set. We can neither adjust or reprogram the s...
Wed, 2 Jan, 2019 at 1:52 PM
I am having an error or hold on my withdrawals? What should I do?
All deposits which are not made using the wire transfer method will be subject to review as per our security protocols. Funds deposited through the acco...
Mon, 23 Dec, 2019 at 12:55 PM