Basic Withdraw Questions
We offer at this moment four withdrawal options¹ and you must be at Level 6 (no exceptions) in order to request a Withdraw: Wire Transfer - for Canadian D...
Mon, 15 Oct, 2018 at 2:42 PM
No. We currently offer Canadian Dollar (CAD), US Dollar (USD), British pound sterling (GBP), Euro (EUR), Japanese Yen (JPY) and United Arab Emirate Dirham ...
Mon, 15 Oct, 2018 at 2:40 PM
Each type of withdraw request differs from each other regarding it's processing time. Please check our Transfer Fees page for the latest updates and ti...
Mon, 15 Oct, 2018 at 2:38 PM
Yes. Withdrawals for cryptocurrency are instant and automatically processed in the blockchain. However, the time can vary a few minutes to find each blo...
Mon, 15 Oct, 2018 at 2:36 PM
We currently charge a small % for both Fiat¹ and Crypto² currencies withdrawals. For withdrawals using XRP, the transaction it's free of fees. For mor...
Mon, 15 Oct, 2018 at 2:36 PM
Unfortunately not. According to our policies, transactions attempted to be sent or received from third parties are NOT ALLOWED as clients must request f...
Mon, 15 Oct, 2018 at 2:35 PM
The minimums and maximums are per day according to your verification level and method of transactions. Please visit our Transfer Fees page for further infor...
Mon, 15 Oct, 2018 at 2:10 PM
If the remaining amount in any of the user’s digital assets wallet is less than the actual minimum/ fee, the user shall first convert the digital assets to ...
Mon, 15 Oct, 2018 at 2:13 PM
Cryptocurrency transactions are NOT possible to cancel, as they are automatically processed by the blockchain. Considering this, we suggest our clients to b...
Mon, 15 Oct, 2018 at 2:25 PM
In case you want to cancel it for any reason, please go to support tab >> select support ticket >> and where it informs "What is your reaso...
Mon, 15 Oct, 2018 at 2:24 PM