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Email 2FA (Two Factor Authentication)

2FA verification failed? How to reset code
When being activated, the user must make sure to save the activation code somewhere safe in case of getting locked out of the account or changing devices. ...
Thu, 2 Aug, 2018 at 9:08 AM
Activated the 2FA code, and now the 6 digit pin is not working for login
Once you enabled the 2FA, whenever you try to log in, the website is going to ask you to inform that code.  For that, you must check your app, where you ma...
Thu, 2 Aug, 2018 at 12:00 PM
How to activate 2FA¹?
Go to your Dashboard >> Click on settings >> Click on Enable 2FA.  Once the 2FA is enabled, since it is an additional layer of protection be...
Thu, 2 Aug, 2018 at 9:32 AM
How to request 2FA deactivation?
For own user's security, as 2FA is a second layer of protection to your account, and to require the deactivation, the client must send a request by e-m...
Thu, 2 Aug, 2018 at 9:46 AM
Do I need to use same device that I have the authenticator app to set up my the 2FA activation?
Yes, you must enable the 2FA on the same device that has the 2FA Authentication app loaded.  To enable the 2FA, please go to your Dashboard >> Cli...
Thu, 2 Aug, 2018 at 9:49 AM
Page timed out. I won't have access after I logout neither to the QR nor the emergency code that would’ve been provided
If for some reason, you do not have access neither to the QR nor the code, we'd suggest you request the 2FA to be deactivated. To request the deactiva...
Wed, 11 Jul, 2018 at 12:12 PM