Support Center

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Profile

Where is my account Profile information?
You profile containing your personal information, such as date of birth and address is available to each user by selecting the settings tab on the left hand...
Wed, 2 Jan, 2019 at 1:56 PM
How do I sign up for your CoinField account?
Registering on CoinField is the first step toward creating an account. Once your email address and phone are confirmed, you'll need to complete your p...
Mon, 23 Jul, 2018 at 4:25 PM
Why it shows on sign up page that my e-mail address already exists?
Please do check if you have previously created any account with us with the particular e-mail address. In case you already registered, but don't have o...
Mon, 23 Jul, 2018 at 4:32 PM
What is Customer ID or Customer Reference Code?
Customer ID or Customer Reference Code is the unique serial number which represents each customers' account in our system. For any deposit request, we...
Mon, 15 Oct, 2018 at 2:26 PM
How can I change my address?
If you need to update your address, you can contact our Compliance Team to have this updated. Please be reminded that we require certain documents, i.e. a p...
Tue, 4 Dec, 2018 at 4:27 PM
How can I change the phone number registered in my account?
Due to security reasons, this option is not available currently and your phone number cannot be changed. After having one phone number already verified ...
Tue, 4 Dec, 2018 at 4:27 PM
How can I change my email address?
Due to security reason, this option is not available and your CoinField account email address cannot be changed. After having one email address already ...
Wed, 31 Oct, 2018 at 5:10 PM
How can I update my name in case of name change such as marriage or divorce?
This option is not available on clients' end to be updated. You may request for a name change by sending an email directly to our Compliance Team. P...
Wed, 31 Oct, 2018 at 5:11 PM