Support Center

How can we help you?


Where is my account Profile information?
Your profile contains your personal information, such as your date of birth and address. It is available to all users via the settings tab on the left hand ...
Thu, 22 Aug, 2019 at 10:13 AM
How do I sign up for your CoinField account?
Registering on CoinField is the first step towards creating an account. Once your email address and phone are confirmed, you'll need to complete your ...
Thu, 22 Aug, 2019 at 11:16 AM
The sign up page says my e-mail address already exists?
In this case, please check if you have previously created an account with Coinfield under that e-mail address. If you have already registered, but can'...
Thu, 22 Aug, 2019 at 11:17 AM
How can I change my address?
If you need to update your address, you must contact our Compliance Team to have this updated.  Please be advised that we require certain documents, i.e...
Thu, 22 Aug, 2019 at 11:18 AM
How can I change the phone number registered in my account?
Due to security reasons, this option is not available currently and your phone number cannot be changed. After having one phone number  verified when cr...
Thu, 22 Aug, 2019 at 11:18 AM
How can I update my name in case of name change such as marriage or divorce?
This option is not available on clients' end to be updated. You may request for a name change by sending an email directly to our Compliance Tea...
Thu, 22 Aug, 2019 at 11:18 AM