Basic Funding & Withdrawals Questions
At this moment, we offer 6 funding¹ options: Wire Transfer - for Canadian Dollar (CAD), US Dollar (USD), British Pound Sterling (GBP), Euro (EUR), Japane...
Thu, 10 Feb, 2022 at 3:04 AM
At this moment we offer 4 withdrawal options¹ and you must have level 6 verification (no exceptions) in order to request a withdraw: Wire Transfer - for C...
Thu, 10 Feb, 2022 at 3:04 AM
There are 3 main reasons as to why you may be getting withdrawal errors for both fiat and cryptocurrency withdrawals. Reason 1 - New Policy Update ...
Tue, 11 Dec, 2018 at 11:35 AM
Unfortunately, not. According to our policies, transactions attempted to be sent or received from third parties are NOT ALLOWED as clients must request ...
Mon, 10 Aug, 2020 at 11:11 AM
Customer ID or Customer Reference Code is the unique serial number that represents each customer in our system. For any deposits or withdrawals, we requ...
Tue, 31 Mar, 2020 at 3:40 PM
Please be advised that our exchange uses the BCH Legacy Address format. These addresses begin with a '1', therefore if your address starts with a ...
Tue, 23 Jul, 2019 at 2:31 PM
Our Technical Department has enabled a new security feature to prevent fraudulent transactions from occurring on our platform. Withdrawals will now require ...
Wed, 8 Jan, 2020 at 10:33 AM
We currently charge a small % fee for both Fiat¹ and Cryptocurrency² withdrawals. For more information, please visit our Transfer fees for current rates, f...
Mon, 10 Aug, 2020 at 11:11 AM
The minimums and maximums are per day according to your verification level and method of transactions. Please visit our Transfer Fees page for further infor...
Mon, 10 Aug, 2020 at 11:12 AM
There are 4 main reasons as to why your deposit was rejected: Funds were send from a third party Some information such as full name, bank account, ni...
Thu, 22 Aug, 2019 at 10:47 AM