Support Center

How can we help you?


My verification failed, WHY?
At CoinField our goal is to be fully in compliance with  KYC & AML procedure. We've partnered up with Jumio and ComplyAdvantage to make the user ve...
Wed, 16 Oct, 2019 at 6:53 AM
Verification process explained
The verification process includes verifying your email address and phone number, creating a profile and uploading the required documents according to the sp...
Fri, 18 Oct, 2019 at 1:48 PM
Verification was unsuccessful. Can I try again?
Jumio and ComplyAdvantage will return an unsuccessful result if incorrect information and documents are provided. We can offer a second chance at Jumio and ...
Wed, 16 Oct, 2019 at 6:53 AM
Does CoinField run a Credit Check?
No, CoinField does not run a credit check.
Wed, 16 Oct, 2019 at 6:53 AM
What is Jumio and ComplyAdvantage?
Jumio uses computer vision technology, machine learning and live verification experts to verify credentials (e.g., passports, drivers licenses, etc). Co...
Wed, 16 Oct, 2019 at 6:53 AM