Support Center

How can we help you?

Identity and Account Verification

What are the required documents for account opening and verification?
Based on our KYC/AML policies, we require the following below documents to open an individual account combined with the identity verification process by Equ...
Mon, 22 Oct, 2018 at 4:30 PM
How to upload your Photo ID
To upload your ID for verification, please login to your Coinfield account and access your setting from your Dashboard page. In your settings, choose Docume...
Mon, 22 Oct, 2018 at 4:25 PM
How to take a proper SELFIE?
To upload your SELFIE for verification, please login to your Coinfield account and access your setting from your Dashboard page. In your settings, choose Do...
Mon, 15 Oct, 2018 at 3:48 PM
Does CoinField accept International IDs and International Residents?
Yes. We do accept International ID's according to the Country eligibility requirements informed on our page Who is eligible to apply for an account ope...
Mon, 22 Oct, 2018 at 3:27 PM
Why my account verification failed, or wasn't approved?
One of the main reasons could be that our verification partners for Canadian residents and International clients, Equifax & Trulioo respectively, might&...
Mon, 15 Oct, 2018 at 3:47 PM
What are the documents CoinField accept as Proof of Address?
The Proof of address must state the current date, your full name, full address, and the company issuer logo. Proof of address is required for Canadian r...
Mon, 22 Oct, 2018 at 5:29 PM
I don't have a Mobile phone number or a Cell phone device. Can I still become verified?
Unfortunately not. At this moment, we are open for Canadian Residents, Foreigners living in Canada and for the Eligible Countries informed on our page W...
Mon, 15 Oct, 2018 at 3:49 PM