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Identity and Account Verification

What is Jumio and ComplyAdvantage?
Jumio uses computer vision technology, machine learning and live verification experts to verify credentials (e.g., passports, drivers licenses, etc). Co...
Wed, 1 Dec, 2021 at 5:46 AM
What are the required documents for opening a Pro account?
Based on our KYC/AML policies, we require the following documents to open an individual account combined with the identity verification process by Jumio and...
Thu, 24 Sep, 2020 at 9:00 AM
How can I update my name or phone number?
You may request for a name change by sending an email directly to our Compliance Team.  Please be reminded that we will require legal documents (e.g Mar...
Thu, 10 Feb, 2022 at 2:49 AM
How to upload your ID
How to upload your Photo ID To upload your ID for verification, please login to your Coinfield account and access your settings from your Dashboard page. I...
Wed, 1 Dec, 2021 at 5:24 AM
How to take a proper SELFIE?
To upload your SELFIE for verification, please login to your Coinfield account and access your setting from your Dashboard page. In your settings, choose...
Wed, 16 Oct, 2019 at 6:47 AM
Why my account verification failed, or wasn't approved?
One of the main reasons could be that our verification partners Jumio and/or ComplyAdvantage, might have returned results from your account verification ...
Thu, 24 Sep, 2020 at 9:05 AM
What are the documents CoinField accept as Proof of Address? (Pro/Level 6)
The Proof of address must state the current date, your full name, full address, and the company issuer logo. Requirements for Address Proof:¹  NOT old...
Thu, 10 Feb, 2022 at 2:45 AM