Support Center

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Basic Questions

How does CoinField's account verification process work?
At CoinField, we ensure that we are fully compliant with local and international KYC & AML regulations. For all Clients, we’ve partnered with Jumio ...
Wed, 16 Oct, 2019 at 7:06 AM
Is it mandatory to be verified to trade at CoinField?
Yes.   All clients must go through the verification process, CoinField also reserves the right to double check and verify current users using our platform...
Wed, 16 Oct, 2019 at 7:08 AM
Is it mandatory to be verified to withdraw funds?
Yes, it is.   In order to be able to fund your account you must have at least level 5 status (limited deposits and withdrawals), or level 6 status (fully ...
Wed, 16 Oct, 2019 at 7:09 AM
How long does it take to have my account fully verified?
For all clients, if Jumio identity returns as successful, then the client can get instantly approved to Level 5 and start funding their accounts (limited de...
Wed, 16 Oct, 2019 at 7:10 AM
How can I get my account verified to Level 6?
To get your account fully verified, we suggest you check your E-mail Inbox and Spam folders for any incoming requests from our Compliance Team to complete y...
Wed, 16 Oct, 2019 at 6:44 AM
What does it mean Approved Level 4¹?
Having your account approved under Level 4 means that the automatic verification couldn't set your account directly to Level 5 (limited deposits and wi...
Wed, 16 Oct, 2019 at 6:44 AM
What does it mean Approved Level 5¹?
Having your account approved on Level 5 means that the client can deposit $10K USD per day or the equivalent amount in one of our other available currencies...
Wed, 16 Oct, 2019 at 6:45 AM
What does it mean Approved Level 6?
Having your account approved to Level 6 means your account reached the last Level for approval to access all features in our Platform, this means that your ...
Wed, 16 Oct, 2019 at 6:45 AM
What nationalities can open an account on CoinField?
We are currently offering the service in many different countries worldwide.  You can check the list of available countries here or see the restricted c...
Wed, 16 Oct, 2019 at 6:45 AM
What are the restricted countries to open an account on CoinField?
We are currently offering the service in many different countries worldwide.  You can check the list of available countries here or see the restricted c...
Wed, 16 Oct, 2019 at 6:46 AM