Support Center

How can we help you?


Opening an Account
To open an account simply click on the Sign Up button located on the top right-hand side of the homepage.   You'll then want to select the type of acc...
Wed, 31 Oct, 2018 at 8:54 AM
What is Customer ID (Customer Reference Code)?
Customer ID or Customer Reference Code is the unique serial number which represents each customer in our system. For any deposit or withdrawal, we require t...
Wed, 18 Jul, 2018 at 4:50 PM
How does Cryptocurrency work?
Cryptocurrency is an encrypted, decentralized digital currency (that only exists in computers), transferred between peers, and confirmed in a public ledger ...
Mon, 20 Aug, 2018 at 10:15 AM
What are digital currency wallets?
A cryptocurrency wallet is a software program that stores private and public keys and interacts with various blockchains to enable users to send and receive ...
Thu, 5 Apr, 2018 at 9:16 AM
My E-transfer was rejected and/or cannot be accepted due to wrong password¹
You may receive an email from our support team if you entered the incorrect question & password, then the one given to you on your dashboard, when sendi...
Wed, 2 Jan, 2019 at 1:56 PM
Is CoinField support available in any other languages?
At this moment we are offering customer support in English language only; however, we are adding up French language support very soon.  In future, we will ...
Thu, 5 Apr, 2018 at 11:41 AM
Does coinfield have any voucher to fund or promotion to get any discount on trades and services?
At this moment, we don’t hold any promotions and vouchers. We’re working to add more services in the future. 
Sun, 8 Apr, 2018 at 12:18 PM
Can US citizens sign up at CoinField?
At this moment, we don’t offer trading options for the USA citizen to sign up.
Mon, 16 Apr, 2018 at 11:50 AM
Can I receive/ send funds from/ to third parties?
No. Our policy does not allow clients to receive or send funds to a different person than not yourself. Considering that, all transactions must match your i...
Thu, 26 Apr, 2018 at 3:32 PM
How can I find my Cryptocurrency Wallet Address?
Each Crypto has its address located inside the corresponding wallet. The address informed in your wallet never changes; nevertheless, some cryptos have d...
Wed, 2 Jan, 2019 at 1:55 PM