Support Center

How can we help you?

Basics

Opening an Account
To open an account simply click on the Sign Up button located on the top right-hand side of the homepage.   You'll then want to select the type of acc...
Wed, 31 Oct, 2018 at 8:54 AM
How does Cryptocurrency work?
Cryptocurrency is an encrypted, decentralized digital currency (that only exists in computers), transferred between peers, and confirmed in a public ledger ...
Mon, 20 Aug, 2018 at 10:15 AM
What are digital currency wallets?
A cryptocurrency wallet is a software program that stores private and public keys and interacts with various blockchains to enable users to send and receive ...
Thu, 5 Apr, 2018 at 9:16 AM
My E-transfer was rejected and/or cannot be accepted due to wrong password¹
You may receive an email from our support team if you enter an incorrect question or password.  It's important to make sure the question/password c...
Tue, 23 Jul, 2019 at 2:06 PM
Is CoinField support available in any other languages?
At this moment we only offer customer support in English.
Tue, 23 Jul, 2019 at 2:06 PM
Does CoinField have any active promotions?
At this moment, we don’t hold any promotions and vouchers. We’re working to add more services in the future. 
Tue, 23 Jul, 2019 at 2:06 PM
Can US citizens sign up at CoinField?
At this moment, we don’t offer trading options for the USA citizen to sign up.
Mon, 16 Apr, 2018 at 11:50 AM
Can I send/receive funds to/from third parties?
No, our policy does not allow clients to send/receive funds to/from third parties. All transactions must match your information, such as name/ e-mail, r...
Tue, 23 Jul, 2019 at 2:05 PM
How can I find my Cryptocurrency Wallet Address?
Each crypto has its address located inside the corresponding wallet. The address informed in your wallet never changes; nevertheless, some cryptos have diff...
Tue, 23 Jul, 2019 at 1:30 PM
Can I switch my email address?
Unfortunately, we are not able to switch emails on any account due to security reasons.
Fri, 14 Sep, 2018 at 10:20 AM