Support Center

How can we help you?

FAQ

How can I upload additional documents in order to verify my account?
Our compliance team usually send an email via ticketing system requiring you to provide us with additional documents.  If by accessing your account and cli...
Mon, 4 Jun, 2018 at 9:08 AM
What is 'Withholding Time'?
The withholding time is an additional procedure to the processing time. During this time the finance department must look into client's account details...
Tue, 4 Dec, 2018 at 4:32 PM
Why is the USD withholding for less time than CAD wire transfer?
Our USD wire transactions are processed by a financial institution abroad. They help facilitate our clients with any USD wire transfers. USD transactions ar...
Tue, 4 Dec, 2018 at 4:35 PM
Will I be able to cash out once there’s enough funds in my wallet after I provide the pending documents to KYC?
After you provide the requested documents, one of our KYC agents will take over the file and process it manually, which might take 1 to 3 business days. Af...
Wed, 2 Jan, 2019 at 1:55 PM
Can login notification be disable?
Unfortunately, it cannot be disabled due to the fact that the notification allows the system to notify you of the suspicious activity of your account on our...
Mon, 15 Oct, 2018 at 3:51 PM
Listing new Coins / Tokens
At CoinField, we are always working to provide our users with the best trading experience and services.  If you are interested in listing your Coin/Toke...
Tue, 4 Dec, 2018 at 4:27 PM
Acronym / Abbreviation Key
UID  - User Identification Number (answer to security question) AML - Anti Money Laundering KYC  - Know Your Customer API   - Application Program Interfa...
Tue, 4 Dec, 2018 at 4:26 PM
What do the different statuses next to the transactions mean?
Have you made a deposit or withdrawal and it has not been completed, it may have one of the statuses applied and should be resolved quickly. state :submitt...
Tue, 4 Dec, 2018 at 4:32 PM
What is the difference between tokens and coins?
The purpose of a coin is to act like money: as a unit of account, store of value and medium of transfer. Coins tend to take the form of native blockchain to...
Tue, 4 Dec, 2018 at 4:26 PM
Does CoinField send text messages or call clients?
We would like to remind our valued clients that the only SMS we send is to confirm successful deposits/withdrawals to and from your account. If you receive ...
Mon, 3 Dec, 2018 at 1:27 PM