Support Center

How can we help you?


Acronym / Abbreviation Key
UID  - User Identification Number (answer to security question) AML - Anti Money Laundering KYC  - Know Your Customer API   - Application Program Interfa...
Thu, 22 Aug, 2019 at 10:23 AM
What do the different statuses next to the transactions mean?
Have you made a deposit or withdrawal and it has not been completed, it may have one of the statuses applied and should be resolved quickly. state :submitt...
Tue, 4 Dec, 2018 at 4:32 PM
What is the difference between tokens and coins?
The terms “coin” and “token” are often used interchangeably, but there are a few key differences to be aware of. Cryptocurrency coin is an encrypted dig...
Wed, 10 Jul, 2019 at 1:06 PM
Does CoinField send text messages or call clients?
We would like to remind our valued clients that the only SMS we send is to confirm successful deposits/withdrawals to and from your account. If you receive ...
Mon, 3 Dec, 2018 at 1:27 PM
Suspected Phishing Attempts
Please be advised that CoinField does NOT own any other domain except  Some web pages may try to trick visitors to submit sensitive p...
Thu, 18 Jul, 2019 at 3:40 PM
Individual and Institutional Accounts
Each person cannot have more than one Individual account. If the client already has an active Individual account and also wants to open an Institutional acc...
Wed, 2 Oct, 2019 at 2:46 PM
Does Sologenic have a mobile app?
Yes, Sologenic does have a mobile app! It's available to download on both the App Store and Google Play through the following links: You may downlo...
Thu, 6 Feb, 2020 at 10:04 AM