Support Center

How can we help you?

FAQ

How safe is your money with us?
Your assets are always secure with us through the protection provided by our advanced Multi-Layer technology secured by BitGo©. Our system employs advanced...
Thu, 5 Apr, 2018 at 10:26 AM
Does CoinField have any app available for download?
At present, we don’t have any app in any kind of app stores.  However, our website is mobile friendly making the access on any mobile devices easy on the g...
Fri, 23 Nov, 2018 at 2:52 PM
Which are the ways to contact us?
At this moment, we offer online customer service with ticket support on our website as well as a live chat service. We are working to add more service optio...
Thu, 31 Jan, 2019 at 9:46 AM
Who is the Beneficiary in the Wire transfers?
Whenever you're funding your account the beneficiary is CoinField, in order to set those funds as available in your account.  When you make a withdraw...
Sun, 8 Apr, 2018 at 12:24 PM
Does your market not work with firefox?
Yes. You should be able to use any regular browser, but we can’t guarantee the efficiency regarding the using of the platform.  In addition, we suggest usi...
Fri, 13 Apr, 2018 at 4:45 PM
Where can I find API docs?
API documents are not publicly accessible due to confidentiality purposes. In order for you to have access, you will need an API account and key. Please con...
Tue, 4 Dec, 2018 at 4:21 PM
What is Application Programming Interface or API?
API documentation, also known as Programmers documentation, is a deliverable of technical writing in which a technical writer develops instructions about h...
Fri, 13 Apr, 2018 at 4:40 PM
How can I close my ticket?
Any open tickets will be closed by our support team once the issue is resolved. We highly appreciate customers to advise us that his/ her concerned was add...
Thu, 31 May, 2018 at 2:17 PM
What should I do If I cannot log in?
If there is an error message appearing, we suggest you to open a ticket with us and attach a screenshot of the error you're getting. We will escalate t...
Tue, 4 Dec, 2018 at 4:21 PM
How can I upload documents for account verification?
You are able to upload documents for KYC/AML processes and account verification as soon as you sign up on our platform. You can follow the uploading documen...
Wed, 2 Jan, 2019 at 1:56 PM