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FAQ

Where can I find API docs?
API documents are not publicly accessible due to confidentiality purposes. In order for you to have access, you will need an API account and key. Please con...
Tue, 4 Dec, 2018 at 4:21 PM
What is Application Programming Interface or API?
API documentation, also known as Programmers documentation, is a deliverable of technical writing in which a technical writer develops instructions about h...
Fri, 13 Apr, 2018 at 4:40 PM
How can I close my ticket?
Any open tickets will be closed by our support team once the issue is resolved. We highly appreciate customers to advise us that his/ her concerned was add...
Thu, 31 May, 2018 at 2:17 PM
What should I do If I cannot log in?
If there is an error message appearing, we suggest you to open a ticket with us and attach a screenshot of the error you're getting. We will escalate t...
Tue, 4 Dec, 2018 at 4:21 PM
How can I upload documents for account verification?
You are able to upload documents for KYC/AML processes and account verification as soon as you sign up on our platform. You can follow the uploading documen...
Wed, 2 Jan, 2019 at 1:56 PM
How can I upload additional documents in order to verify my account?
Our compliance team usually send an email via ticketing system requiring you to provide us with additional documents.  If by accessing your account and cli...
Mon, 4 Jun, 2018 at 9:08 AM
What is 'Withholding Time'?
The withholding time is an additional procedure to the processing time. During this time the finance department must look into client's account details...
Tue, 4 Dec, 2018 at 4:32 PM
Why is USD withholding time less than CAD for wire transfer?
Our USD wire transactions are processed by a financial institution abroad. They help facilitate our clients with any USD wire transfers. USD transactions ar...
Tue, 23 Jul, 2019 at 2:17 PM
Will I be able to cash out once there’s enough funds in my wallet after I provide the pending documents to KYC?
After you provide the requested documents, one of our KYC agents will take over the file and process it manually, which might take 1 to 3 business days. Af...
Tue, 23 Jul, 2019 at 2:13 PM
Can login notification be disabled?
Unfortunately, they cannot be disabled due to the fact that they notify you of any suspicious activity on your account. It is another security layer of our ...
Tue, 23 Jul, 2019 at 2:12 PM