Support Center

How can we help you?


How can I check my account balance on CoinField?
Your account balance for all FIAT currencies as well as cryptocurrency can be viewed by clicking on "Portfolio" on the left hand side of your dash...
Thu, 31 Jan, 2019 at 9:59 AM
What are the trading fees?
Please visit our trading fees page:
Wed, 31 Jan, 2018 at 4:24 PM
What does it mean my fund is reserved / locked?
If you placed an order on one of the orderbooks and it's still waiting to be filled, the system will reserve the equal amount on your funding balance t...
Wed, 31 Jan, 2018 at 4:30 PM
Does CoinField have a mobile app?
We do not have any mobile app at this moment however our website is 100% mobile and tablet friendly and you can enjoy trading using your phone.
Thu, 1 Feb, 2018 at 4:36 PM
I've deposited Cryptocurrency to my CoinField account. Why can I not see it on my end?
Depends on which Cryptocurrencies you have deposited, Getting the confirmation from the blockchain may take 5 min to 12 hours. 
Tue, 4 Dec, 2018 at 4:23 PM
Is there any expiration time/date on open Limit Orders?
No, limit orders do not expire, they will remain open until filled or cancelled. However you may determine an expiration date and time.
Thu, 1 Feb, 2018 at 4:34 PM
What is the TestNet?
The testnet is an alternative Bitcoin block chain, to be used for testing. Testnet coins are separate and distinct from actual bitcoins, and are never suppo...
Mon, 12 Mar, 2018 at 5:43 PM
How does Canadian Tax apply to Digital Currency trades?
According to the Government of Canada, tax rules apply to digital currency transactions. This means that cryptocurrencies are not excluded of Tax obligation...
Tue, 4 Dec, 2018 at 4:24 PM
Is Digital currency considered a Legal Tender?
Digital currencies, such as Bitcoin or other cryptocurrencies, are not legal tender in Canada. Only the Canadian dollar is considered official currency in C...
Wed, 4 Apr, 2018 at 4:49 PM
What is the Elite Club?
Elite Club is a exclusive service for clients that are planning to fund their accounts over $50K CAD.  Exclusive services included: Expedited KYC/AML ...
Thu, 22 Nov, 2018 at 2:45 PM