Support Center

How can we help you?


What does it mean if my fund is reserved / locked?
If you placed an order on one of the orderbooks and it's still waiting to be filled, the system will reserve the equal amount on your funding balance t...
Tue, 23 Jul, 2019 at 2:25 PM
Does CoinField have a mobile app?
Yes, CoinField does have a mobile App! It's available to download on both the App Store and Google Play through the following links: iOS:
Fri, 19 Jul, 2019 at 2:10 PM
I've deposited Cryptocurrency to my CoinField account, why can't I see it?
Deposit times are dependent on which Cryptocurrency you deposit.  The deposit times are directly dependent on the Cryptocurrency and the blockchain it u...
Tue, 23 Jul, 2019 at 2:25 PM
Is there any expiration time/date on open Limit Orders?
No, limit orders do not expire, they will remain open until they are filled or cancelled. However, if you wish, you may determine an expiration date and tim...
Tue, 23 Jul, 2019 at 2:37 PM
What is a TestNet?
A Testnet is an alternative Bitcoin blockchain, to be used for testing. Testnet coins are separate and distinct from actual Bitcoin, and are not intended to...
Thu, 22 Aug, 2019 at 10:20 AM
What is the Elite Club?
Elite Club is a exclusive service for clients that are planning to fund their accounts over $50K CAD.  Exclusive services included: Expedited KYC/AML ...
Thu, 22 Nov, 2018 at 2:45 PM
How safe is your money with us?
Your assets are always secure with us through the protection provided by our advanced Multi-Layer technology secured by BitGo©. Our system employs advanced...
Thu, 5 Apr, 2018 at 10:26 AM
How can you contact us?
At this moment, we offer online customer service with ticket support on our website as well as a live chat service. We are working to add more service optio...
Tue, 23 Jul, 2019 at 2:21 PM
Who is the Beneficiary in the Wire transfers?
Whenever you're funding your account the beneficiary is CoinField, in order to set those funds as available in your account.  When you make a withdraw...
Sun, 8 Apr, 2018 at 12:24 PM
Does your exchange work with Firefox?
Yes. You should be able to use any regular browser, but we can’t guarantee the efficiency regarding the using of the platform.  In addition, we suggest ...
Fri, 19 Jul, 2019 at 2:12 PM