Support Center

How can we help you?


What is CoinField? and What is a Crypto Exchange?
CoinField is a Canadian digital asset management platform & exchange (also called a Cryptocurrency Exchange), which allows users to buy and sell cryptoc...
Fri, 26 Jul, 2019 at 2:00 PM
What is user verification or KYC/AML compliance?
At CoinField our goal is to be fully in compliance with  KYC & AML procedure. User Verification is a process by which users can authenticate their ident...
Wed, 31 Jan, 2018 at 11:05 PM
Is CoinField Secure? What is so unique about CoinField's Security?
Security is one of the most important challenges for digital exchanges operating today, and thats why CoinField employs a remarkable approach to this challe...
Fri, 26 Jul, 2019 at 2:01 PM
Where is CoinField located?
CoinField is based in Vancouver, British Columbia, Canada. We do NOT offer in-house services or open for public at the moment. Only online support th...
Mon, 15 Oct, 2018 at 3:51 PM
Can I fund my account by any supported Cryptocurrency?
Yes! Once you are registered and fully verified, you will be able to easily deposit Cryptocurrency to your account.
Wed, 18 Apr, 2018 at 1:31 PM
Do I have a Bitcoin wallet on CoinField?
Yes! We provide a secured wallet within your CoinField account.
Wed, 31 Jan, 2018 at 4:16 PM
Is there any activation fee when you are signing up for coinfield account?
No, there is no activation fees. The process to open an account is consisted of signing up with your personal information and documents, being verified, an...
Sun, 8 Apr, 2018 at 12:03 PM
What and where is my Bitcoin wallet address?
Go to the user Dashboard page and click "Transfer" on the left hand side of your dashboard. From here, click "Deposit" beside Bitcoin an...
Wed, 2 Jan, 2019 at 1:55 PM
How long does it take to fund or withdraw from my CoinField account?
Please find below our deposit and withdrawal time frames for fiat:  Deposit Time Frames Wire Transfers3-5 Business Days Interac e-Transfers 1-24 Ho...
Tue, 23 Jul, 2019 at 2:36 PM
Is there a limit for Fiat Funding or Withdrawal (CAD/USD)?
Depending on your verification level and payment method,you may have a limit from $100 up to $2,000,000. Please visit our transfer page for the exact limits...
Wed, 2 Jan, 2019 at 1:55 PM