Support Center

How can we help you?


What is CoinField? and What is a Crypto Exchange?
CoinField is a Canadian digital asset management platform & exchange (also called a Cryptocurrency Exchange), which allows users to buy and sell cryptoc...
Fri, 26 Jul, 2019 at 2:00 PM
What is user verification or KYC/AML compliance?
At CoinField, our goal is to be fully compliant with KYC & AML procedures. User Verification is a process by which users authenticate their identity so ...
Thu, 22 Aug, 2019 at 10:21 AM
Is CoinField Secure? What is so unique about CoinField's Security?
Security is one of the most important challenges for digital exchanges operating today, and thats why CoinField employs a remarkable approach to this challe...
Fri, 26 Jul, 2019 at 2:01 PM
Where is CoinField located?
CoinField is based in Vancouver, British Columbia, Canada. We do NOT offer in-house services or open for public at the moment. Only online support th...
Mon, 15 Oct, 2018 at 3:51 PM
Can I fund my account by any supported Cryptocurrency?
Coinfield currently offers 19 different Cryptocurrencies on our trading platform.  Once you are registered and fully verified, you will be able to easil...
Thu, 22 Aug, 2019 at 10:21 AM
Do I have a Bitcoin wallet on CoinField?
Yes! We provide a secured wallet within your CoinField account.
Wed, 31 Jan, 2018 at 4:16 PM
Are there any activation fees when I sign up for a CoinField account?
No, we do not have any activation fees.
Thu, 22 Aug, 2019 at 12:25 PM
Where is my Bitcoin wallet address?
On the left hand side of your dashboard, click on 'Transfer' then click on 'Deposit' for Bitcoin to view your wallet address. 
Thu, 22 Aug, 2019 at 12:23 PM
How long does it take to fund or withdraw from my CoinField account?
Please find below our deposit and withdrawal time frames for fiat:  Deposit Time Frames Wire Transfers3-5 Business Days Interac e-Transfers 1-24 Ho...
Tue, 23 Jul, 2019 at 2:36 PM
Are there limits for fiat Deposits and Withdrawals (CAD/USD)?
Depending on your verification level, payment method and currency, you will have a limit between $100 and $2,000,000 for both deposits and withdrawals. Plea...
Thu, 22 Aug, 2019 at 10:20 AM