We have certain procedures and reasonable fees involved in recovering your lost assets or funds. The fees are payable only after the funds have been recovered and have been placed back on your account. If nothing has been recovered, you do not have to pay anything.


Please also include the Transaction ID for the transaction you wish to retrieve.


Below are examples of scenarios wherein fees would be applicable:


1.) Users sent their assets to a wrong wallet address ONLY within CoinField’s wallet system.


Example: User has forgotten to place the “Destination Tag (XRP) or Memo ID (XLM)” to send to his/her wallet address on CoinField. 


Note: If assets are sent to any other addresses outside of CoinField system, we are unable to recover your assets

Recovery Fee:

$50 USD or equivalent in the currency of the recovered assets 


2.) If any asset is delisted and wallets are removed from CoinField and users fail to withdraw the assets outside of CoinField upon receiving 30 days advance notice.


Note: In case of the removal of any wallet or delisting of any assets, Users will be informed by email and given a reasonable time frame to transfer the assets outside of CoinField.

Recovery Fee:

0.25 BTC



3.) If users close their accounts and after the account successful closure, they request to transfer the assets outside of CoinField.


Note: In case of account closure, users will be given a reasonable timeframe to transfer the assets outside of CoinField.

Recovery Fee:

$50 USD or equivalent in the currency of the recovered assets 



4.) If users close their accounts and after the account successful closure, they request to receive their account statements or history.

Recovery Fee:

$100 USD or equivalent in BTC, ETH or XRP.