The verification process includes verifying your email address and phone number, creating a profile and uploading the required documents according to the specifications provided when signing up. All information provided will then be checked for final approval of the account. Make sure you provide the proper high quality documents so your account can be approved as soon as possible. You may also check Documents required for account registration for more information. 


There are 6 different levels in the verification process, we aim to get our clients approved to level 5 within 10 minutes!


If your account has not been instantly approved there may be an issue and a member of our KYC team will be in touch via email within 24-48 business hours.


You can not apply for level 6 until you are approved to level 5:

Providing all your documents requested are correct and you are approved to level 5 all you need to do is apply for level 6 verification by going to your Dashboard >> Settings >> Account Type >> Apply for Level 6.


Level 6 verification will be manually reviewed within 24-48 business hours.


Difference in levels explained:

Level 1 - Email Verification 

Level 2 - Phone verification complete 

Level 3 - Pending review (checking documents that have been uploaded are sufficient)

Level 4 - Manual account verification in progress (A member of our KYC team may need to manually check your documents)

Level 5 - Verified and can deposit up to $10,000 per day and can withdraw up to $10,000 per month.

Level 6 - Fully verified and can now withdraw/deposit up to $2 million per day on your account.