The verification process includes verifying your email address and phone number, creating a profile, and uploading the required documents according to the specifications provided when signing up. All information provided will then be checked for the final approval of the account. Make sure you provide the proper high-quality documents so your account can be approved as soon as possible. You may also check Documents required for account registration for more information.


There are 2 different levels in the verification process.


The system has been updated and now we have 2 account levels

Demo - The user has access to the account Dashboard (view mode).

These are levels 1, 2, 3, 4 which is explained below.

Pro (Level 6) - Can deposit and withdraw in crypto and fiat up to $2,000,000 USD per day.


If your account has not been instantly approved there may be an issue and a member of our KYC team will be in touch via email within 24-48 business hours.



Pro verification will be manually reviewed within 24-48 business hours.


Verification Levels explained:

Level 1 - Email Verification. 

Level 2 - Phone verification complete.

Level 3 - Pending review (checking if the identity documents that have been uploaded are sufficient).

Level 4 - Address & extra information verification 

Level 6 - Fully verified and can deposit and withdraw up to $2,000,000 USD per day. (a member of our KYC team may need to manually check your documents).