The verification process includes verifying your email address and phone number, creating a profile, and uploading the required documents according to the specifications provided when signing up. All information provided will then be checked for the final approval of the account. Make sure you provide the proper high-quality documents so your account can be approved as soon as possible. You may also check Documents required for account registration for more information.


There are 3 different levels in the verification process, we aim to get our clients approved to Pro within 10 minutes!


The system has been updated and now we have 3 account levels

Demo - The user has access to the account Dashboard (view mode).

These are levels 1, 2, 3, 4 which is explained below.

Pro  (Level 5) - Can deposit and withdraw in crypto and fiat up to $10,000 USD per day.

High Limit (Level 6) - Can deposit and withdraw in crypto and fiat up to $2,000,000 USD per day.


If your account has not been instantly approved there may be an issue and a member of our KYC team will be in touch via email within 24-48 business hours.


You can not apply for High Limit until you are approved to Pro:

Providing all your documents as requested will change the status to Pro. For High Limit verification you need to go to: Dashboard >> Settings >> Account Type >> Apply for High Limit (Level 6).


High Limit verification will be manually reviewed within 24-48 business hours.


Verification Levels explained:

Level 1 - Email Verification. 

Level 2 - Phone verification complete.

Level 3 - Pending review (checking if the documents that have been uploaded are sufficient).

Level 4 - Manual account verification in progress (a member of our KYC team may need to manually check your documents).

Level 5 - Verified and can deposit and withdraw up to $10,000 USD per day.

Level 6 - Fully verified and can deposit and withdraw up to $2,000,000 USD per day.