Funds must be sent from the same account holder name that you provided for Coinfield, which must also match your ID. According to our policies any third-parties transactions are not allowed, and if the client attempt to do so, the same is at risk of being rejected.
If you sent money to the wrong account, the same will not be deposited as the account reference number will not match the account sent and the same will be rejected. In addition, you can contact Muchbetter¹ at firstname.lastname@example.org.
¹Be advised that any money sent to a wrong phone number / account is not under CoinField responsibility, as we have no control on the MuchBetter app.