To get your account fully verified, we suggest you check your E-mail Inbox and Spam folders for any incoming requests from our Compliance Team to complete your verification.

In order to get your account to Pro (Level 6) first, you need to complete the email, phone verification and to complete the profile account information (name, date of birth, etc). Then the user needs to upload an ID from both sides and a proper selfie and a proof of address document as well as answer some short questions. If everything is correct the account status will change to Pro (Level 6).

Please also check How does the CoinField Account verification process work? for the full information regarding how the verification process works. 

In case you have not been contacted yet or didn't find anything from our team mentioning your Account/KYC verification, please send an email to and we will be happy to assist you.