To get your account fully verified, we suggest you check your E-mail Inbox and Spam folders for any incoming requests from our Compliance Team to complete your verification.

If you are at any Level other than Level 5 or 6 then you cannot access your wallets, or even trade and make a withdrawal as per our KYC (Know your customer) policies. This could mean that your account may be missing some additional documents or it contains a discrepancy within your profile information.  In order to upload the required documents, please login to your Coinfield account and access your settings from your Dashboard page. 

In your settings, choose Document Center and select "Upload Document". 

Please also check How long does it take to have the account fully verified? & How does CoinField Account verification process works? for the full information regarding how the verification process works.

In case you have not been contacted yet or didn't find anything from our team mentioning your Account/KYC verification, please send an email to and we will be happy to assist you.