For own user's security, as 2FA is a second layer of protection to your account, and to require the deactivation, the client must send a request by e-mailing to sending us the following information (for identity confirmation):

  • A selfie of you holding a valid piece of ID and a note stating you are requiring and authorizing the procedure of the 2FA deactivation from your account.
  • Besides, the note must contain your name, signature matching your document and date.

The department responsible will deactivate the 2FA after verifying the documents and information provided by the requester.