There are a few main reasons why this request button might be inactive:
- You didn't check the box "I agree" about terms and conditions for the withdraw.
- The amount you are trying to withdraw is less than the minimum required per transaction.
- Please visit What is the minimum amount I can request for cryptocurrency withdrawals? and our Transfer Fees page for the latest updates.
- You didn't inform the withdraw destination address - in case the address require one
- You informed a new address but didn't validate the same in our system by select the + button.
- In case of XRP withdraw, you may need to inform a destination tag within the address informed in order to request the same