There are a few main reasons why this request button might be inactive:

  • You didn't check the box "I agree" about terms and conditions for the withdraw.
  • The amount you are trying to withdraw is less than the minimum required per transaction. 
  • You didn't inform the withdraw destination address - in case the address require one
  • You informed a new address but didn't validate the same in our system by select the button.
  • In case of XRP withdraw, you may need to inform a destination tag within the address informed in order to request the same