Bellow each wallet's name, it shows "Pending orders 0.00CAD".


This information means that whenever you set a trade or execute a withdrawal request, the amount for each transaction is locked inside the correspondent wallet until the same is processed to make sure you have the sufficient funds.


When requesting withdrawals, make sure your transactions are according to the minimums and maximums as below:

  1. Crypto: What are the minimums and maximums for crypto withdrawals?
  2. Fiat: What are the minimums and maximums for Fiat withdrawal?


If you still have any issues about being able to fund your wallets, please don't hesitate to contact us through Support Page by choosing the related issue.