In case you want to cancel it for any reason, please go to support tab >> select support ticket >> and where it informs "What is your reason to create this support ticket?" please choose "Fiat Withdrawal - Cancellation Request" and address the request to our Finance Department informing all required fields. 


Make sure you inform the date requested, amount, currency, method, transaction ID as well any screenshots if possible for us to identify your request. We cannot guarantee locating your request if information is missing when opening a ticket.



¹ Be aware that the same can be requested only in the case that the transaction was not processed yet by our Finance Team.