When being activated, the user must make sure to save the activation code somewhere safe in case of getting locked out of the account or changing devices.

If for some reason, you lost your code or got locked out of your account, send us an e-mail to support247@coinfield.com requesting the 2FA to be deactivated. In addition, the client must sent also a selfie holding a note requesting the 2FA deactivation, by informing the reason, date, signature and holding a valid ID - for security purposes.

In case you are using Google app, please check Google 2FA for all questions and to reset your code with the help of the browser: Google App Support