Based on our KYC/AML policies, we require the following below documents to open an individual account combined with the identity verification process by Equifax (for Canadian Residents) and Trulioo (for International residents). In order to upload them, please login to your Coinfield account and access your setting from your Dashboard page. In your settings, choose Document Center and select "Upload Document". 

SELFIE of yourself holding your ID with a NOTE¹, which must be according to following requirements:

  • Image must be clear >> no smudges or blurs
  • In bright color >> dark pictures can't be verified
  • No glares in the image, so we can check your information
  • High resolution, so we are able to check your face, note and signature, and the information on your ID 
  • DO NOT wear any hats, sunglasses, fabrics, gigs or anything that can cover your head when taking the SELFIE
  • The NOTE must have:
    • "For CoinField", the "current date" and "your signature according to your ID" 
    • The NOTE and/ or ID cannot obstruct your face, and your ID must be fully visible without cuttings

Image of a Government issued valid ID - the ID must contain your Photo, Full name , Address, Date of Birth and your signature

  • Ensure that your document is valid and not expired, without hole punches or other modifications
  • Ensure your document is in a well-lit area without glare. Natural sunlight is best
  • Photograph the entire document and avoid cutting off any corners or sides
  • Ensure the ID is fully visible and in focus
  • Do not obfuscate any information on the ID
  • If you made a mistake, refresh the page to restart the process. Do not attempt to complete the process if you know there is an error

  • ID's we accept for Canadian Residents:
    • Passport (If you are a foreigner living in Canada, you must also provide further documents that prove you are a resident in the country)²
    • Government issued Drivers' license
    • Permanent Residency Card
    • Citizenship Card
    • Health Card

  • ID's we accept for International clients living in other countries as listed on Who is eligible to apply for an account opening at CoinField? page:
    • Government issued ID's
    • Government issued Drivers' License
    • Passport (International clients)
    • National ID with photo (International clients)
    • Permanent Residency Card
    • Citizenship Card
    • Health Card

Proof of address³ 

  • NOT older than 3 months, which must contain the date on it
  • Must clearly states your full name and address
  • Must contain the information from the service company, a licensed corporation or government authority if National service with the company issuer logo
  • The documents we currently accept as Proof of Address are as listed below (documents can be either a scan of the hard-copy or Downloadable PDF e-statements), and the same cannot be dated older than 90 days:
    • Bank Statement
    • Credit Card Bill 
    • Insurance contracts
    • Government Tax statement
    • Rental property agreement
    • Utility bills, such as:
      • Cable Bill
      • Water Bill
      • Electricity Bill
      • Gas Bill
      • Residential or Cell Phone Bills

¹ A note with your selfie is mandatory, and if not uploaded can cause a delay on the account verification process, as our Team will contact the you to provide another selfie.

² Please also check extra documents required by CoinField for Foreigners living in Canada.

³ For Canadian residents it'll be requested in case we need further documents for identity verification or the ID uploaded doesn't inform your current address. For International clients living outside of Canada Proof of Address is mandatory.