BEFORE PROCEEDING: Please be reminded that as a security precaution, your withdrawals will be disabled for 48 hours from the time your password has been reset.

Please see the following steps below on how you can reset your password through the website:

1.) You may request to reset your password by going to, once here you should be able to see the option that says "FORGOT PASSWORD?(please see screenshot below).

1.1) Once you have selected the option to "FORGOT PASSWORD", you will be routed to the next page where your email address needs to be placed (please see screenshot below).

1.2) After the above step, the system will automatically generate and send you a code to the registered email which will have an expiry time of 15 minutes, please make sure to enter the code within the timeframe as you will need to do steps 1 & 2 after the code expires (please see screenshots below).

1.3) As soon as the generated code has been placed on the verification page, you will be routed to the next page to enter your "new password", please ensure that your new password must be at least 6 characters long and include uppercase letters, lowercase letters and numbers  (please see screenshot below).

1.4) Once the password has been successfully changed a notification on the right hand side will appear (please see screenshot below).