There might a few reasons in why your funds were not credited to your account yet.
- In case your account wasn't fully verified yet, please check How can I get verified to level 6?, as your fund might be on hold until your account is fully verified. You can check if you are already verified by going to your settings>> verification.
- If you account is already verified and Approved to Level 6, bank Wire Transfer may take up to 6 business days depending on the fiat currency and the date requested², as it includes also withholding time beyond the current processing time. Please also check What is withholding time?
- In case you didn't inform your reference code in the Wire request, it might still be on hold by the bank,, as this information is necessary to locate your account where the funds will be added.
However, If you have been waiting for the transaction to be credited to your wallet longer than the above suggested time frame, we encourage you to contact us for assistance by going to Support tickets³ and in "What is your reason to create this support ticket?" choose the option "Deposit Issue: Wire Transfer".
Please see this link for more information: Transfer Fees and Processing Time
¹ Be advised that any third party extra fees charged is not under CoinField responsibility, as we have no control over different Banks and Financial Institutions
² The processing time frame starts from the Bank's cut off time, which is 1 PM (PST) & 4 PM (EST). Requests after this period will be considered for the next business day.
³ Only if beyond the timing required and make sure to inform all necessary fields, so the issue can be expedite and investigated.