If you have forgotten to include your CoinField Client ID or also known as UID, in the Interac e-Transfer message/memo/notes field, our team will attempt to match your transfer to your account.
In case it is still among the 24 hours (PST)² and the funds have not been credited to your account yet, you may contact us. Please submit a support ticket using the “Deposit Issue: E-mail Money Transfer” category and inform in the description your Account Reference number, and that you forgot to put this information in your transaction. With this information, we can direct your request to the appropriate department to verify. Nevertheless, we can not assure the deposit will make it to your account, as we do require the account reference number in order to make Fiat transactions.
In case we don't receive any request and we couldn't match the deposit request with your account, our team will reject the transaction, and the client will receive an e-mail notification. In this case, please resend the payment with all and full information required.
Be aware that the funds might take up to 3 business days to be returned to your account, as other third parties are involved in the handling of your transaction, such as Interac.
¹ Be advised that any third party extra fees charged is not under CoinField responsibility, as we have no control over different Banks and Financial Institutions
² For weekend requests, in case you don't receive your funds within the 24 hours PST (Vancouver Pacific Time) frame, please allow until 1-8 business hours on the next week day. The 24 hours frame starts from the Bank's cut off which is 1 PM (PST) & 4 PM (EST).