Below are some common reasons why the funds for your Interac e-Transfer are not yet added to your CoinField account:
- It is not yet beyond the time frame² quoted on the transfer page. Please be patient and wait the full processing time. For weekend requests, in case you don't receive your funds within the 24 hours frame PST (Vancouver Pacific Time), please allow until 1-8 business hours on the next week day.
- The name on the bank account which the funds were sent from don't match the name with your CoinField profile and ID provided.
- You didn't inform your "Reference Code" in the comment box and as a question, or the word Coinfield as the answer for this Interac e-Transfer. If this is the case, please cancel your payment and resend it.
- You didn't initiate the funding request using the information from the funding page, as per the instructions. Please go to your dashboard>> CAD Wallet>> deposit>> E-transfer to check the whole set of instructions and make sure the information you provided for the E-transfer is correct.
- You sent less than the minimum required of $100.
¹ Be advised that any third party extra fees charged is not under CoinField responsibility, as we have no control over different Banks and Financial Institutions
² Your funds will be available in CoinField wallet within 24 hours PST (Vancouver Pacific Time), which the 24 hours frame starts from the Bank's cut off which is 1 PM (PST) & 4 PM (EST). For weekend requests, in case you don't receive your funds within the 24 hours frame, please allow until 1-8 business hours on the next week day.