At CoinField our goal is to be fully in compliance with  KYC & AML procedure. We've partnered up with Jumio and ComplyAdvantage to make the user verification process instant for most of our users. In some cases if the identity of user cannot be confirmed by Jumio and ComplyAdvantage, then one of our KYC officers will take over the file and process it manually.

Others reasons can include refreshing or leaving the page, in those cases you will need to restart the process again.