Yes, for all deposits and withdrawals, you must have a Pro account (Level 6), (Previously Level 5 with limited deposits and withdrawals). 

 

The verification process is done as below for all clients:


For all Clients, we've partnered with Jumio for online Identity verification. If verification might return successfully then the client can get instantly approved to Pro (Level 6) and start funding the account. However, a manual review by our Compliance team is still necessary in order to be fully approved. As well, if Jumio cannot confirm the identity of the user, then one of our KYC officers will take over the file and process it manually.¹

We have also partnered with ComplyAdvantage for Identity verification, if this is not successful then our Compliance team will review the accounts/documents and client’s information before final approval.


We are currently offering services in many different countries worldwide. 

 

You can check the list of available countries here or see the restricted countries here.

 

Our Compliance department reserves the right to request any additional documents in case of any inconsistency or improper documents for verification, as well as further documents in case of policy changes. While registering on the website, make sure you provide the proper and high-quality documents so your account can be approved as soon as possible. Please also check Documents required for account registration.


¹ If the instant verification form is not possible, it might be because we have found a discrepancy with the information provided. Other reasons can include the client refreshing or leaving the page while the verification is being processed.