Yes, it is.
In order to be able to fund your account you must have at least level 5 status, in order to make a withdrawal you must be fully approved at a level 6 status.
The verification process is done as below for all clients:
For all Clients (Canadians Citizens, Residents and Internationals),¹ we've partnered with Jumio for online Identity verification, if verification might return successful then the client can get instantly approved to Level 5 and start funding its account. However, a manual review by our Compliance team is still necessary in order to be fully approved to Level 6 - where clients can withdraw. As well, if Jumio cannot confirm the identity of the user, then one of our KYC officers will take over the file and process it manually.²
We have also partnered with ComplyAdvantage for Identity verification, if this is not successful then our Compliance team will review the accounts/documents and client’s information before final approval.
We are currently offering the service in many different countries worldwide.
Our Compliance department reserves the right to request any additional documents in case of any inconsistency or improper documents for verification, as well further documents in case of policy changes. While registering on the website, make sure you provide the proper and high quality documents so your account can be approved as soon as possible. Please also check Documents required for account registration.
¹ Canadian Residents include: Canadian citizens and foreigners residents in Canada with a valid permits, Visa, Permanent Residency or Citizenship cards.
² If the instant verification from is not possible, it might be because we have found a discrepancy with the information provided. Other reasons can include the client refreshing or leaving the page while the verification is being processed.